LAST UPDATED: Therrien Couture 2013-01-29
- Canada’s federal privacy legislation, the Personal Information Protection and Electronic Documents Act (hereinafter “PIPEDA”);
- Quebec’s provincial privacy legislation the Act respecting the Protection of Personal Information in the Private Sector (hereinafter “PPIPS”);
TC may share informations, including Personal Information provided on a voluntary basis with its promotion and marketing agency and mass-mailing agency.
1.TC’s Commitment: Adhering to the ten Privacy Principles
1.1.In Canada, “Fair Information Practices” regarding your Personal Information are reflected in a series of 10 Privacy Principles developed by the Canadian Standards Association and incorporated into Canadian federal privacy legislation PIPEDA. TC adheres to the 10 Privacy Principles as follows:
Principle 1 – Accountability
Principle 2 – Identifying the Purposes for collection of Personal Information
Principle 3 – Consent for Collection, Use, or Disclosure of Personal Information
TC will obtain your informed consent for the collection, use or disclosure of your personal information, except as permitted by law.
Principle 4 – Limiting Collection of Personal Information
TC will limit the collection of personal information, both the amount and the type of information, to that which is necessary for the purposes identified by TC. TC will collect your personal information by fair and lawful means, and not by misleading or deceiving you about the purpose for which information is being collected.
Principle 5 – Limiting Use, Disclosure and Retention of Personal Information
TC will not use or disclose personal information for purposes other than the identified purposes for which it was collected, except with your consent or as required or permitted by law. TC will retain your personal information only as long as necessary to fulfill the identified purposes.
Principle 6 – Accuracy of Personal Information
TC will attempt to make sure that your personal information will be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.
Principle 7 – Security Safeguards
TC will protect your personal information by security safeguards appropriate to the sensitivity of the information.
Principle 8 – Openness Concerning Policies and Practices
TC will make readily available to you specific information about our policies and practices relating to the management of personal information.
Principle 9 – Individual Access to Personal Information
Upon written request, subject to certain exceptions, TC will inform you of the existence, use, and disclosure of your personal information and will give you access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
Principle 10 – Challenging Compliance
3.Consent to Share and Disclose Information
4.Type of information we may collect
4.1.“Personal Information” is defined as any information concerning the personal or material circumstances of an identified or identifiable individual. An identifiable person is one who can be identified, directly or indirectly, by reference to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.
4.2.Personal Information shall include but is not limited to: name, home postal code, home telephone number, mobile phone number, email address and employment related information such as may be found on resumes, applications, background verification information, or in employment references.
4.3.Non-personal Information is information that is already a matter of public record or knowledge. Business contact information is considered non-personal information and not subjected to special protection and it can be routinely shared with anyone inside or outside of the business. Business contact information shall include but is not limited to: business name, business address, business telephone number, and is not considered personal information in certain jurisdictions.
5.Internet Users – Cookies, Internet Protocol (IP) Address, Aggregate Information
5.2.Cookies can expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer.
5.3.Session cookies – allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a site. They could also be used for security or to facilitate use of webmail. These session cookies expire after a browser session and would not be stored long term.
5.4.Persistent cookies – are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including remembering users’ preferences and choices when using a site or to target advertising.
5.5.First and third party cookies – Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie. First party cookies in basic terms are cookies set by a website visited by the user - the website displayed in the URL window. Third party cookies are cookies that are set by a domain other than the one being visited by the user. If a user visits a website and a separate company sets a cookie through that website this would be a third party cookie.
5.6.For more information about cookies, including how to see what cookies have been set and how to manage, block and delete them, visit. The website gives you detailed step by step guidance on how to control and delete cookies depending on your browser type. You can adjust your browser settings to your preferred level of protection.
5.7.Internet Protocol (IP) Address - an Internet Protocol (IP) Address is associated with your computer's connection to the internet. TC may use your IP address to help diagnose problems with TC’s server, to administer the Website and to maintain contact with you as you navigate through the Website. Your computer's IP address also may be used to provide you with information based upon your navigation through the Website. TC does not link IP addresses to any Personal Information.
5.8.Aggregate Information – is used to measure the visitors’ interest in, and use of, various areas of the Website and the various programs that TC administers, TC will rely upon aggregate information, which is information that does not identify you, such as statistical and navigational information. With this aggregate information, TC may undertake statistical and other summary analyses of the visitors' behaviors and characteristics. Although TC may share this aggregate information with third parties, none of this information will allow anyone to identify you, or to determine anything else personal about you.
5.9.We also use the services of Google analytics to gather Aggregate Information on our website. To opt out of being tracked by Google Analytics across all websites visit: tools.google.com/dlpage/gaoptout.
6.Sharing of Personal Information
6.3.The Personal Information you provide TC is considered a company asset and may be disclosed and/or transferred to a third party in the event of a proposed or actual purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, or financing of all or any portion of TC or of any of the business assets or shares of TC or a division thereof, in order for a customer to continue to receive the same products and services from the third party.
6.4.Although we make every effort to preserve user privacy, we reserve the right to disclose Personally Identifiable Information to a third party in certain limited circumstances, specifically: to comply with a law, regulation, search warrant, subpoena, judicial proceeding, a court order, or as otherwise may be required by law, to enforce our policies or contracts, to collect amounts owed to us, to protect users of our sites from fraudulent or abusive use, during emergencies when safety is at risk, as determined by TC, or otherwise where necessary for the establishment, exercise or defense of legal claims. In addition, from time to time, server logs may be reviewed for security purposes; for example, to detect unauthorized activity on the web site. In such cases, server log data, containing IP addresses, would be shared with law enforcement bodies in order that they may identify users in connection with their investigation of the unauthorized activities.
7.Access, Control and Update Information About You
7.1.We want to be sure that we keep only the most accurate and up-to-date Personal Information in our records. Therefore, whenever you believe that your Personal Information needs to be updated, you should contact the Privacy Officer (see section 9) to update your contact information. You may choose at any time to remove your name, telephone numbers, and postal and email addresses from the lists we use to send notices or updates and elect not to receive correspondence from us also by contacting the Privacy Officer.
8.Links to Non- TC Web Sites and Third Parties
9.Our Privacy Officer
9.1.You may contact the Privacy Officer to access, correct or delete your Personal Information. If necessary, the Privacy Officer shall contact the appropriate employee to fulfill your request.
9.2.Should you have any questions or complaints, do not hesitate to contact the Privacy Officer. The Privacy Officer may be reached:
By phone at :(450) 773-6326
By mail at :
Therrien Couture s.e.n.c.r.l.
a/s Responsable de la protection des renseignements personnels
1200 Daniel-Johnson Street W., #7000
Saint-Hyacinthe (Québec) J2S 7K7
By facsimile at: (450) 778-3897
By email at:
11.Terms and Conditions of Website Use